Case Study
Redesigning key supplier-to-warehouse scheduling journeys for a legacy supply chain platform used to manage deliveries across the UK.
At a glance
The problem
A 20+ year-old supply chain system no longer supported the complexity of supplier-to-warehouse delivery scheduling.
The work
I designed high-fidelity Figma prototypes across more than 20 journeys, working closely with users, business analysts and stakeholders.
The outcome
The redesigned journeys improved clarity, supported stakeholder sign-off and helped hand over a stronger foundation to the client’s in-house design team.
Role
UX Designer
Client
Leading UK supermarket
Duration
5 months
Focus
Supplier and delivery scheduling
Before and after
Modernising a legacy desktop workflow into a clearer web experience
The redesign moved a dense, difficult-to-read legacy interface into a more structured web-based experience with clearer hierarchy, filters, actions and delivery planning controls.
Context
The client’s existing supply chain management system was over 20 years old, with a dated interface and limited functionality. It was used daily by operational teams to schedule, monitor and amend deliveries across the UK.
My work focused on supplier-to-warehouse delivery scheduling, where users had to account for a wide range of product and delivery scenarios, including the distinction between perishable and non-perishable goods.
Problem
The existing system no longer supported the complexity of the work users were doing. Users relied on workarounds, fragmented processes and deep system knowledge to complete everyday tasks.
The project also moved at pace, with limited opportunity for a traditional discovery phase. This meant the design process needed to be pragmatic, collaborative and tightly aligned with users, business analysts and stakeholders.
Workflow context
Understanding supplier-to-warehouse delivery planning
The project focused on complex delivery planning journeys, where users needed to manage suppliers, warehouse delivery dates, order plans and different product scenarios.
Worked closely with users and business analysts to understand how existing flows worked, where users struggled, and which scenarios needed to be supported.
Used mapped journeys to clarify complex scheduling processes and validate the intended flow before moving into detailed interface design.
Created Figma prototypes using strict brand guidelines and pre-built components, ensuring designs were realistic and aligned with the wider programme.
Presented flows to users and stakeholders for feedback and sign-off, repeating the process across more than 20 journeys of varying complexity.
Decision
Why
Delivery scheduling involved many different product and warehouse conditions, including important differences between perishable and non-perishable goods.
Impact
Helped ensure the redesigned flows supported the nuance of day-to-day supply chain work rather than oversimplifying it.
Decision
Why
There was limited time for a formal research phase, so user conversations and BA journey mapping became essential inputs into the design process.
Impact
Allowed the team to keep momentum while still grounding design decisions in user needs and operational reality.
Decision
Why
The project required confidence from multiple stakeholders and needed to follow strict visual and component guidelines.
Impact
Made it easier to communicate intended experiences, gain sign-off and hand over designs clearly to the client’s in-house team.
Outcome
Learning
This project taught me how important pragmatic UX can be in complex enterprise environments. While the pace limited the ability to follow a full discovery process, close collaboration with users and business analysts helped keep the work grounded in real operational needs.
I also gained a much deeper appreciation for the complexity of supply chain systems, where small design decisions can have a significant impact on how confidently users complete critical tasks.
